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Frequently Asked Questions
What is VIITA?
It’s mostly down to our Integrated Absorbent Pad, our innovative underwear line boasts patented technology that was developed over several years of research and development. The absorbent gusset built into every pair offers three layers of protection thanks to high-performance cellulose fibers that can absorb up to 10 times their weight in half a second. This means your skin stays dry and you remain comfortable and confident for up to 8 hours.
Ok, we’ll try to make it simple for you. Promise.
Our pee-proof line (the one that’s been there since day one! our OG line of product!) is designed for urine absorption. It’s made with 95% cotton, 5% spandex and lace trims (hey, we keep it cute for you!). Offered in 3 levels of absorption depending on what you need. Keep scrolling as we give you more information down below on the different levels of absorbency of our product!
Our period-proof line designed specifically for periods. The difference here is the way the technology is incorporated in the underwear (we’ve tested it thoroughly to come up with the best solution for that time of the month). The body of the underwear is 95% organic cotton, 5% spandex, and with elastic waist. They come in two different levels of absorption and can absorb the equivalent of either 2 or 3 regular tampons.
Our seamless line is like a second skin. You get to choose from the bodysuit, bikini and high waist with mesh sides. We know we are not supposed to have a favorite underwear child but listen, these are next-level cute. They absorb up to 9ml of any liquid, whether it be blood, sweat or urine. They only come in one level of absorption. We recommend them for the last days of period, from exercise, or just everyday wear!
Spoiler alert: Our priority was to make them safe and soft on your private parts. If you want to know the exact composition of the body of each type of underwear, it’s right down below. They are completely safe, but if you have some specific concerns, reach out!
Pee-proof line = 95% cotton, 5% spandex
Period-proof line = 95% ORGANIC cotton and 5% spandex
Seamless line = 84% nylon, 16% spandex
They all have the patented Viita technology™ incorporated in the gusset.
You guessed it! Our organic line is made up of *drumroll* organic cotton! As usual all underwear have the same quality Viita technology™ incorporated within the gusset.
Of course! That’s the whole point of it! Our underwear is the ideal replacement to panty liners, tampons, and menstrual cups. We do recommend though you test the waters first and see what works for YOU.
We are proud to say that our underwear are designed in Canada and made in China (sweat FREE shop!). We work hard to find the best and most ethical manufacturing partners.
Know your flow
We advocate getting to know your flow to find the best routine that works for you.
Viita offers maximum flexibility and can be integrated gradually by being worn in combination with tampons or menstrual cups.
Yes, Viita is the ideal solution for post partum and beyond. We offer absorbencies to keep you protected from day 1 through 40 of your journey.
Keeping them clean
Yes, yes and yes! We use silver as a natural antibacterial and odorless agent for our undergarments. It creates a strong coating, which inhibits the growth and kills bacteria. This solution is ECOLOGICAL, POWERFUL, HYPOALLERGENIC and NON-TOXIC. We’re all about the worry-free philosophy.
Say bye bye to urine or metal smell during your period. As mentioned above (see “Is it hygienic to wear them all day?”), we use silver as a natural antibacterial and odorless for our undergarments. It creates a strong coating, which inhibits the growth and kills bacteria.
Viita’s undergarments are made to offer you protection and comfort wash after wash. Keeping your panties clean is a simple process, literally as simple as 1-2-3. Rinse by hand in the sink with lukewarm water. Wash in a mesh laundry bag on a delicate cycle without softener or bleach and hang to dry.
Shopping and shipping questions
Don’t move! You can buy Viita underwear on our website and get it shipped right to your door.
Our sizes follow standard North American measurements! Cause honestly, why make it complicated when it can be so simple. We invite you to visit our Sizing Chart on the website if your still not sure what size to order.
Underwear
We understand that buying underwear can be hard! We recommend that you consult our size guide to ensure you select the correct size. You can find the size chart on this page. Within 30 days of delivery, you may exchange your item for a different size or style or receive a reimbursement. If you are considering a large order, we recommend starting with just one item to ensure you get the right size for you. These items need to be unworn with the tags still attached to qualify for an exchange. We’re unable to provide refunds on underwear.
For complete details, please visit our Shipping & Return Policies page.
We know, we know, we all get overly excited to receive our packages the moment we confirm an online order. We do our very best to get your underwear to you as fast as possible.
Policy is that all orders leave our warehouse within 48 hours.
Canadian orders are shipped by expedited Canada Post and can take anywhere from 2-15 business days to arrive (depending on your location). International orders are shipped either with UPS or Canada Post and can take anywhere from 10 business days to 30 business days (again depending on the location).
Payment questions
Our prices don't include local taxes, duties, brokerage fees, VATs and any other fees you may be charged to receive your Viita shipment at home. Make sure you consider all fees, because once your order arrives to you, you'll be required to pay all taxes, duties, etc. (and we won't be able to refund you if you change your mind).
As online shoppers ourselves, we know this isn’t the ideal situation! That’s why we do our very best to limit all the additional expenses you may encounter. But as we are not able to refund you if you change your mind, we prefer to put it all out there so you can make an informed decision.
Yes!
Canada
Free shipping on orders of $99 CAD or more
$10 shipping shipping fee for orders under $99 CAD
Europe
Free shipping on orders of $250 CAD or more
$40 shipping shipping fee for orders under $250 CAD
Australia
Free shipping on orders of $400 CAD or more
$40 shipping shipping fee for orders under $400 CAD
Everywhere else
Free shipping on orders of $500 CAD or more
$40 shipping shipping fee for orders under $500 CAD
All transactions will be invoiced in Canadian dollars and converted to your local currency.
