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Absolutely! Join the Viita newsletter and enjoy 15% off your first order as a little welcome gift from us🤎 Please note that promo codes cannot be combined with other offers and are valid for a limited time. Any specific terms and conditions will always be shared with each promotion.

Our promo codes cannot be combined with other offers and are valid for a limited time. Any specific terms and conditions are always provided with each promotion.

Unfortunately, we’re unable to adjust the price of an order once it has been placed. Because our promotions and special offers change throughout the year, they cannot be applied retroactively. Thank you for your understanding.

Good news : menstrual products are tax-exempt in Canada, so no sales tax is charged on Canadian orders.

For international orders, taxes, import duties, and customs fees may apply based on the destination country's regulations. Any applicable charges are the responsibility of the customer and are determined by local customs authorities.

Promo codes must be applied at checkout. Once the order is confirmed, it is unfortunately no longer possible to add one retroactively.

Once your order is confirmed, it is quickly sent to our fulfillment team for processing. Changes to your order (shipping address, items, or cancellation) cannot be guaranteed. Please contact us as soon as possible, and we’ll do our best to help. 🤎

If an item is missing from your order or you received the wrong item, please contact our customer service team with your order number. For a missing item, let us know which item(s) are missing. If you received the wrong item, please attach a photo of the product you received. We’ll review the situation and provide a solution as quickly as possible. 🤎

Orders are usually processed within 1 to 3 business days before shipping.

Yes, we ship internationally to several countries. Delivery times and fees vary depending on the destination (please note: the United States are excluded for now).

Viita leakproof underwear is available exclusively on our official website. We do not currently sell our products on other platforms.

Need a different size? We’re happy to help! Simply contact our customer service team with your order number. As long as the item is unworn, unwashed, and has its original tags attached, we’ll guide you through the size exchange process step by step. 🤎

We offer size exchanges within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, in perfect condition, and have their original tags attached. Please note that we do not currently offer refunds, but we’ll be happy to help you find the right fit through an exchange, provided these conditions are met.

Unfortunately, exchanges are not possible after the 30-day period. If you have a special situation, feel free to contact us anyway and we'll do our best to help.

No. For hygiene reasons, items without tags are not eligible for exchange.

Once your request has been processed, you’ll receive a confirmation email with the next steps. If you have any questions in the meantime, feel free to contact us with your order number, we’re happy to help !

You can contact our customer service by email through the contact form on our website. Our team will be happy to get back to you as soon as possible 😊

At the moment, our customer service is available by written communication only. This allows us to ensure clear and efficient follow-up for every request.

Choosing the right absorbency level really depends on flow. The heavier the flow, the higher the absorbency you'll need. In general, we recommended choosing period underwear based on your heaviest days to ensure optimal protection and all-day comfort.

Not at all. Even with higher absorbency, Viita leakproof underwear remains thin, comfortable, and breathable. The absorbent technologyis seamlessly integrated, preventing any bulky feeling while allowing proper airflow. Comfort is maintained throughout the day.

Yes ! Higher absorbency generally helps manage a heavier flow for longer, often up to around 8 hours depending on your flow and comfort.It’s important to listen to your body: if you feel any dampness or discomfort, we recommend changing your period underwear. For first-time use, we often suggest trying it at home, for example in the evening, to better understand how it works and build confidence.

Yes ! It is designed to be worn on its own and provides full protection. No additional product is needed. Some people may still choose to combine it with a tampon or menstrual cup depending on their flow or personal preference, but this is completely optional.

Yes, absolutely. Viita leakproof underwear is perfectly suitable for overnight wear. Some styles are specifically designed for sleep, with higher absorbency and enhanced protection. The gusset extends higher for better leak protection, and the underwear stays securely in place even during nighttime movement. This allows for a worry-free sleep.

Viita leakproof underwear is designed in Canada and manufactured in China by partners selected for their ethical and quality standards.

Yes. We offer extended sizes from XS to 3XL so that everyone can find a comfortable pair of underwear adapted to their body shape.

Please refer to our size guide to choose the best option based on your measurements.

It depends on the style. Most of our leakproof underwear features a gusset that extends to mid-back coverage, offering an excellent balance of protection and comfort for everyday wear. For those looking for maximum security such as overnight use or heavier flows, we also offer some styles with a gusset that extends all the way to the top of the back for full coverage.

Viita leakproof underwear is designed to maintain its shape and elasticity, even after multiple washes. Over time, as with any quality underwear, the fabric may become slightly softer, but it should not stretch out or become larger when washed and cared for according to our care instructions.

Normally, leakproof underwear should not slip. If it does, it’s often a sign that the size isn’t quite right or that the level of support doesn’t match your needs. In that case, we recommend checking your measurements against our size guide, or trying a smaller size if the underwear feels too loose. For extra support and a more secure fit, we often recommend choosing a high-waisted style, as it helps the underwear stay comfortably in place.

With proper care, Viita leakproof underwear can last for several years, up to approximately 100 washes. We recommend washing them in cold water on a gentle cycle, without fabric softener, and avoiding the dryer. This helps preserve the underwear’s elasticity, absorbency, and antibacterial properties of the inner layers, allowing them to perform effectively for longer.

No. Viita leakproof underwear is designed to quickly absorb menstrual flow, helping prevent any feeling of dampness. The layers are also breathable, helping you stay dry and comfortable throughout the day. Even with high absorbency, our underwear remains thin, comfortable, and never feels bulky, even under fitted clothing.

Choose your usual size, as our underwear fits true to size. If you’re between sizes, we recommend sizing up. For our seamless bikini styles, we also suggest going up one size, as they are designed with a more fitted cut.

The absorbent lining is dark (black) to help maintain a clean, discreet appearance throughout your cycle, no matter your flow.

Yes, Viita leakproof underwear can be suitable for light bladder leaks. They provide reliable absorbency and support for everyday situations while remaining comfortable and discreet.

Yes, Viita leakproof underwear is a great option for physical activity. They're designed to move with you throughout your daily and athletic activities: they fit securely, stay in place, and manage moisture effectively. Their technology also helps control odors, which is especially appreciated when you're active and sweating. For workouts, our seamless styles are particularly popular because they're discreet and exceptionally comfortable.

No, our underwear is not designed for swimming. Because it is absorbent, it would also absorb water and would no longer perform as intended.

Yes, our leakproof underwear can be a great option during the postpartum period, depending on your flow. They're soft, comfortable, and provide reliable protection for postpartum bleeding. For heavier bleeding, we recommend choosing a higher absorbency level or using them as a backup option during the first few days until your flow becomes lighter.

It’s very simple. First, wash your period underwear before wearing it for the first time. Then, put it on just like you would regular underwear. Our underwear is designed to be worn on its own and provide full protection. As with any menstrual product, simply change it when it feels saturated or less comfortable.

Yes, you can wear them throughout the day, for up to about 8 hours depending on your flow. The 8-hour guideline is simply a general estimate, it doesn't mean your underwear will leak after that point. It all depends on your individual flow and the absorbency level you've chosen. The absorbent technology is designed to lock in moisture and help you feel fresh and comfortable. As with any menstrual product, it's important to listen to your body: if you start to feel damp or less comfortable, it's time for a change. For longer days or heavier flows, we simply recommend choosing a style with a higher absorbency level.

No, VIITA period underwear is designed not to retain odors. They are made with technology that naturally helps limit the bacteria responsible for unpleasant smells. To keep them feeling fresh, simply rinse them in cold water after use and wash them as you would the rest of your laundry.

We recommend using a mild detergent, ideally one that is fragrance-free. Avoid fabric softeners, bleach, and essential oils, as they can affect the underwear's absorbency and durability. Using a gentle detergent will help keep your period underwear performing at its best for longer.

Yes, absolutely. After rinsing them in cold water, you can wash your Viita period underwear with the rest of your clothes. For best results, place them in a laundry bag and use a delicate cycle to help keep them in great condition for longer.

Yes, you can use a dryer, but keep in mind that high heat can damage the absorbent fibers and reduce the underwear's performance over time. To help your period underwear and especially the antibacterial layer inside last as long as possible, air drying is still the best option.

The most important thing is to use cold water. Ideally, rinse your underwear as soon as possible after use. If the stain is more stubborn, gently rub the area with a mild soap or let the underwear soak in cold water before washing it. Avoid hot water, as it can set the stain. As an added benefit, our period underwear features a black gusset, making stains much less noticeable in everyday wear.

Yes, we recommend washing your Viita period underwear before first use. This helps fully activate the fabric's absorbent properties and removes any residues that may remain from the manufacturing or shipping process.

No, we do not recommend using bleach on leakproof underwear. Bleach and other whitening agents can damage the absorbent fibers, irritate the skin, and reduce the overall performance of the underwear.

When you're away from home, whether travelling, camping, or on the go, the best approach is to rinse your period underwear with cold water as soon as possible after use. You can then fold it and place it in its waterproof pouch until you're able to wash it properly. Once you're back home, simply wash it with the rest of your laundry. VIITA period underwear is especially convenient for travel because it's easy to carry and care for

Our leakproof underwear is very soft and suitable for sensitive skin. The fabric is breathable, primarily made with organic cotton, and designed to help prevent irritation.

Organic cotton is grown without chemical pesticides, synthetic fertilizers, or GMOs. It is often better tolerated by sensitive skin and has a lower environmental impact. Regular cotton is still soft and breathable, but organic cotton is a preferred option for those looking for something more natural and eco-friendly.

No, there are no intentionally added PFAS. Material safety is a top priority for us.

No, Viita leakproof underwear is latex-free. They are therefore suitable for people with latex allergies or sensitivities.

Yes. Viita leakproof underwear is made without known harmful chemicals and complies with textile safety standards. Our priority is to provide safe, comfortable, and reliable products for everyday use, especially in the intimate area.

It all starts with the top layer. Made from soft, natural fibers, it gently wicks moisture away from the skin, helping you stay dry, fresh, and comfortable throughout your day.

By choosing Viita leakproof underwear, you're making a more eco-friendly choice. Because they are reusable and designed to last, they significantly reduce waste associated with disposable menstrual products and help decrease reliance on single-use items. It's a durable and responsible solution in the long term. In addition, some of our collections are made with organic cotton, which also helps reduce the environmental impact of raw materials.

Yes. Viita leakproof underwear is vegan, cruelty-free, and not tested on animals. No animal-derived materials are used in our products, making them a choice that respects both your body and ethical values.

A single VIITA period underwear can replace hundreds of disposable menstrual products over its lifetime. Because it is reusable and designed to last for several years, it significantly reduces menstrual waste over time.

Fun Fact : On average, a person may use between 130 and 260 disposable menstrual products per year depending on cycle length and flow. One properly cared-for period underwear can replace several hundred tampons or pads over its lifetime.

Some provinces and organizations offer subsidy programs for reusable menstrual products. We recommend checking the available programs in your region to learn more about eligibility requirements.

For more information, you can also visit our dedicated page on subsidies: Going Green Subsidy